At Boycom Cablevision, Inc., we are committed to providing our customers with a reliable and high-quality internet experience. This Network Management Disclosure outlines our practices regarding network management, including traffic management, performance metrics, and security measures.
Consistent with the FCC's rules, Boycom Cablevision, Inc. reserves the right to employ the types of "reasonable network management" tools and techniques that are commonly used in the industry to protect consumers from activity that can unreasonably burden our network and may cause service degradation, including security attacks and network congestion. The use of certain network management tools and techniques may affect users' Internet performance, such as download and upload times or response times while surfing the Internet or playing games. The effects of network management typically will be noticeable only for a brief period of time, if at all.
Network management tools and techniques may include detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, limiting the number of sessions a user can conduct at the same time, limiting the aggregate bandwidth available for certain usage protocols, regulating the delivery speed of mass emails, rejection or removal of "spam" or otherwise unsolicited bulk email, detecting and preventing the distribution of viruses and other malware, port blocking, measuring subscriber bandwidth usage, bandwidth allowances, traffic prioritization and other tools and techniques as Boycom Cablevision, Inc. may from time to time determine are appropriate. New network management techniques are being developed on an ongoing basis to address evolving challenges and threats to the network and users, and Boycom Cablevision, Inc. may elect to use some or all available network management techniques on a temporary or as-needed basis. Network management tools and techniques may also be employed to allow Boycom Cablevision, Inc. to comply with various legal requirements, including, but not limited to, providing proper assistance to law enforcement, national security, emergency response and disaster relief agencies.
The network management tools and techniques employed by Boycom Cablevision, Inc. do not target specific usages or applications and instead focus in a content-neutral manner on bandwidth usage in real time, with the goal of providing reasonable and equitable access to the network for all similarly situated customers. In other words, to the extent that the use of network management practices may affect the performance or other characteristics of Internet service, they are designed to affect all similarly situated customers equally.
1. Traffic Management Practices
To ensure a fair and efficient use of our network resources, Boycom Cablevision, Inc. employs the following traffic management practices:
- Traffic Prioritization: We prioritize certain types of traffic to enhance the user experience.
For example:- Real-time applications (e.g., VoIP, video conferencing) may receive higher priority.
- Streaming services may be prioritized during peak hours to ensure quality.
- Congestion Management: During periods of network congestion, we may temporarily reduce the speed of certain types of traffic (e.g., large file downloads) to maintain overall network performance.
- Data Caps: We may implement data usage caps on certain plans. Customers exceeding their data limit may experience reduced speeds until the next billing cycle.
2. Network Performance Metrics
We continuously monitor our network performance to ensure we meet our service commitments. Key performance metrics include:
- Latency: Average round-trip time for data packets.
- Jitter: Variation in packet arrival times, which can affect real-time applications.
- Packet Loss: Percentage of packets that fail to reach their destination.
Customers can access real-time performance metrics through our customer portal.
3. Quality of Service (QoS) Features
Boycom Cablevision, Inc. offers various QoS features to enhance the performance of specific applications. These features include:
- Application Prioritization: Users can configure their routers to prioritize traffic for specific applications (e.g., gaming, streaming).
- Bandwidth Allocation: Users can allocate bandwidth to specific devices on their network to ensure optimal performance.
4. Network Security Measures
We take network security seriously and implement several measures to protect our customers:
- Firewalls: We use advanced firewalls to protect our network from unauthorized access and attacks.
- DDoS Protection: We have systems in place to detect and mitigate Distributed Denial of Service (DDoS) attacks.
- User Privacy: We adhere to strict privacy policies to protect customer data and ensure compliance with applicable regulations.
5. Transparency and Accountability
Boycom Cablevision, Inc. is committed to transparency in our network management practices. We provide the following resources:
- Customer Support: Our customer support team is available to answer questions regarding network management and performance.
- Regular Updates: We will provide updates on any significant changes to our network management practices through our website and customer communications.
6. Contact Information
For questions or concerns regarding our network management practices, please contact us:
The FCC has established procedures for addressing informal and formal complaints relating to its "Open Internet" rules. For information concerning these formal and informal complaint procedures, please refer to the FCC's website at http://www.fcc.gov/guides/getting-broadband.
- Customer Support Phone: 1-800-890-6620 or 573-686-9101
- Email: customerservice@boycom.com
- Website: www.boycom.com
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Note: This disclosure is subject to change. We encourage our customers to review this document periodically for updates.